Consumer Code for Home Builders
The Consumer Code for Home Builders (“the Code”), which came into effect in April 2010, applies to all Home Builders registered with the UK’s main new Home Warranty Bodies, including NHBC and consists of a set of requirements and principles that home builders must meet in respect of sales, marketing and after sales customer care.
The Code gives protection and rights to purchasers of new Homes. It requires all new Home Buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
The Code is an industry led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for purchasers.
The aim of the Code is for all new Home Buyers to:
- be treated fairly,
- know what levels of service to expect,
- to be given reliable information about their purchase and their consumer rights before and after they move in, and
- know how to access speedy, low-cost dispute resolution arrangements to deal with complaints about breaches of the Code
The Code reinforces best practice among Home Builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.
You can find more information on The Code at www.consumercode.co.uk.